returns + exchanges

At Dream Dyke, we take quality seriously and want you to be truly happy with your order.
If something’s not right, we’re here to fix it — quickly and with care.
You can reach us anytime at info@dreamdyke.com

IMPORTANT:
Please do NOT ship products back without authorization through our return process. We can resolve all issues with you personally and efficiently.

Received a defective product? Wrong item?

Solution: We replace it!

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

If you receive a defective or incorrect item, please keep the product and all packaging. With your cooperation and photo documentation, we will investigate the issue, offer a solution, and send out any needed replacements.

What Items Are Returnable?

Items must be:

  • Returned within 30 days of the order date

  • In original condition and resellable

  • Unused, unworn, and undamaged

  • In the original packaging

  • Accompanied by proof of purchase (receipt, order number, etc.)

Note: Delivery/shipping fees are non-refundable.

Shipping Fee Responsibility

Buyer’s Responsibility

For returns/exchanges due to personal preference (size, color, style, etc.), the buyer is responsible for return shipping costs.

Dream Dyke’s Responsibility

For issues caused by product defects or damage upon arrival, we will either:

  • Reimburse your return shipping cost or

  • Provide a prepaid return shipping label

Start a Return

To start a return, contact us at:
info@dreamdyke.com

If your return is accepted, we’ll send you:

  • A prepaid or standard return label (depending on the situation)

  • Clear instructions on how and where to send your package

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at info@dreamdyke.com

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We want to make it right as soon as possible.

Exceptions / Non-Returnable Items

The following cannot be returned:

  • Custom or personalized products

  • Personal care items (beauty, hygiene, etc.)

  • Bras, bikinis, swimwear, underwear, panties, socks

  • Hazardous materials, flammable liquids, or gases

  • Items damaged due to improper care (stains, shrinkage, heat/chemical damage, etc.)

  • Sale items and gift cards (non-refundable)

If you’re unsure about your item, feel free to reach out.

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have

  2. Once your return is accepted, place a separate order for the new item

Return/exchange shipping costs are the buyer’s responsibility unless due to a product defect.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method within 10 business days

  • Your bank or credit card provider may require additional time to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at info@dreamdyke.com